If you are a business looking for computer support services you may sometimes be unsure about what to look for. You have your own concerns when you think about whom to hire, like cost, techsifts size of company, and time spent onsite. But then to sift through all of the promises and geek speak on some of the websites is enough to leave you frustrated. In this article I will leave you with five tips to help you sort through the confusion and make the right decision for you and your company.
Tip #1: I.T. Service Is Still a Service
Customer service should be your Techjunkien number one concern. At the end of the day, can the company deliver support to you with excellent customer service? Just because computers can be technically complex does not mean that providing service should be difficult and complex. The same old values apply: be on time, a handshake and a smile, listen carefully to the problem, and solve the problem promptly and on the first time around.
Tip #2: A Team and Not Just a Person
Don’t hire some lone individual who may or may not be in business next month. Hire a team of professionals. A team as a whole doesn’t get sick,
doesn’t take vacations, and doesn’t have to rely on one person to provide every answer to every question. A team leverages the expertise of every member.
Tip #3: One Stop Shopping
A good I.T. Services company should provide the wide variety of services that you require all in one shop. Whether you need a server set up, email configured, or a wi-fi set up, your service provider should be able to do all of these things in house. And they shouldn’t be learning on the job either. As a team they should have performed these tasks many times before.
Tip #4: Proactive Maintenance Focus
Just like a doctor, your I.T. services company should focus on preventive care. Things like antivirus, security patches, software updates, and a good backup system; these are simple tasks that keep a network healthy in the long run.
Tip #5: Understandable Pricing Structure
Clearly pricing is as the market will bear. However, do you understand what you are getting for your money? What is the per machine cost on a monthly basis? Are there additional costs based on the number of hours spent onsite? The answers to these questions provide some transparency to the pricing of your support plan.
